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Registration
Registration is not required. You can use the Quick Refill feature located on the Home Page to request refills.
By registering, you are able to view your full prescription list, drug uses, side effects, precautions as well as print or email your list.
No; however, the prescription does need to be active (meaning not expired).
Click "Sign Up Today" from the Prescriptions tab to begin the registration process. Complete the fields as it appears on your prescription label.
Yes. There is also a minimum requirement of 8 characters.
For security reasons, we require you to enter personal details that allows us to match your information with our pharmacy system. Rest assured that none of your personal information is ever stored remotely on the web server or sold to outside companies.
Yes; you can add up to 10 profiles. Simply create the primary account and click on "Add Family" from your settings page.
We do not store any personal information.
Be sure the information you entered is correct. Please note: The information must match what we have in our system. If you have recently moved, please call us to update our records. If you continue to have difficulties, please call us to assist.
For security reasons, we ask that you call us directly.
The pharmacy system was not accessible during the time of registration. Typically, this can occur after business hours or a power outage at the store. Please contact us the next business day so we can make sure it is resolved.
Should you have entered the email address incorrectly, the person who receives the email confirmation will not be able to complete the registration without knowing the answer to your security question.
We have narrowed the choices to make it easier for patients to choose. Please select the best question that you will remember when confirming your account. You will not need to know this security question in the future.
You are only able to select the location where your prescriptions have been filled. This service is only provided to patients within our pharmacy. It does not allow third-party registrations (e.g. Walgreens, CVS). We would be happy to transfer over any prescriptions to our pharmacy
Yes but cannot use the same username since it is taken. If you wish to keep the same username, please use the "Forgot Username/Password feature from the login page." If you still have difficulties, please contact the pharmacy for assistance.
You should receive a confirmation email within 5 minutes after submitting your registration. If not, please re-register and double check the email address you enter is correct.
Simply complete the form again. Rest assured that if someone retrieves the email from the initial registration, they must enter the security answer you provided.
General Questions
Registration is not required. The Quick Refill feature is a quick way to refill your prescriptions.
To verify the request being submitted is a person and not a robot.
Our Privacy Policy is located at the bottom of our website.
We take security seriously. You can feel confident in knowing any information being transmitted on our website is submitted securely. In addition, our website is hosted on secure, trusted HIPAA compliant servers.
Click on "Transfer Prescriptions" from the My Pharmacy tab, complete the form and we'll take care of the rest. If no form is available, please send your request through the contact form.
Click on "New Prescriptions" from the My Pharmacy tab, complete the form and we'll take care of the rest. If no form is available, please send your request through the contact form. Please note: You must bring original prescription with you when you come to pickup.
If you experience web difficulties, please use our contact form with specific details to your question. Our team will reach out to the appropriate parties to make sure your questions are answered.
If you are a registered user, please include your username/email address associated with the account as well as a detailed description of the problem. If you are not a registered user, please provide an Rx# and a detailed description of the problem.
Our store hours can be accessible on the Location/Hours page.
Prescription List
If a pill image is not available for that particular drug, a stock image is displayed in its place.
From your Account page, select the profile you would like to edit. From the prescription list page, click on "Details" then "Advanced View Setting." You can modify how prescriptions are viewed. The bottom portion allows you to hide certain prescriptions based on specific criteria.
We have a few ways to make things easier. You can use the search tool located on each profile's prescription list or click "Sort" to view by specifics (Last Filled, Rx Status, Rx Number or Drug Name).
Yes! If you are viewing another family members prescriptions, you can toggle between other profiles by clicking on the "Profiles" button. If any profiles do not have a designated nickname, the drop down will display "View Unnamed Profile." You will need to go into the Edit Account page and add a nickname.
You can hover your mouse over each icon for a quick guide. For a more detailed description, please reference the "Icons and Descriptions" located on the Help page
The pharmacy system was not accessible during this time. Typically, this can occur after business hours or a power outage at the store. Please contact us the next business day so we can make sure it is resolved. In the meantime, please use the refill form provided.
On the prescription page, click on "List" located above the prescriptions on the right. A drop down will appear. You can modify view settings
We ask that you call us directly. We can review your account and correct any errors.
We do not offer this feature online. Please call us directly.
After submitting a request, please check the submission message provided. If a request was not refillable, the message will display that. To confirm receipt, please call us directly.
Further Questions?
We are happy to answer any questions you may have. Please use our Contact Form listed on the Contact tab. Please allow 24 hours for our pharmacy staff to respond. For immediate attention, please call us directly.
Your Account
Refer to the "Forgot username/password" feature located on the login page. Your username or password reset link will be sent to the email address on file.
Please contact us to assist.
For added security measures, after 5 failed login attempts your account is locked for 30 minutes. We recommend that you use the forgot password/username feature before you reach the 5 failed attempts. If your account is locked, the password reset link will not work.
Click on "Edit Account" from the My Account tab, select "Update Password/Notifications" and update your email address on the bottom of the page.
Click on "Edit Account" from the My Account tab, select "Update Password/Notifications" and update your password on the middle of the page.
For security reasons, we do not store personal details on the website. To update your information, please call us directly.
Click on "Edit Account" from the My Account tab, select "Update Password/Notifications" and update your notifications on the bottom of the page.
Due to the way your prescriptions are transmitted, we are unable to remove/hide inactive prescriptions. If you call us, we can manually suspend inactive prescriptions as those do not appear online.
When I tried to view my prescription list, it says "Pharmacy is Not Connected." What does that mean?
The pharmacy system was not accessible during this time. Typically, this can occur after business hours or a power outage at the store. Please contact us the next business day so we can make sure it is resolved. In the meantime, please use the refill form provided.
By default, we do not include patient name nor drug name. It is at the discretion of the pharmacy to offer this option. If we have opted in, you will have the ability to activate the drug name feature in your settings tab. Please note: We do not display patient names on email reminders to protect our customers privacy.
Absolutely! You can add up to 10 profiles. From the My Account tab, click "Add Family" and complete the fields.
We allow up to 10 profiles. This can include family members, pets or multiple locations listed in the drop down (if applicable).
We do not store insurance details on the website. To update your insurance information, please call us directly.
We do not offer this feature online. Please call us directly.
Yes; from your account page, click the gear icon located to the right of the profile you wish to remove. Select "Remove Profile from Account" then confirm the request.
You can request an account deletion but our support department will need to manually delete your account
Icons and Descriptions
Facilities
Yes. Our online refilling can accommodate the needs of large facilities such as assisted living facilities, hospitals, camps, schools and correctional facilities.
There is no maximum number of profiles a facility can add.
Yes, each patient profile can have a custom identifier such as an account number or bed number.
Patient accounts may be separated by accounts that are currently active versus ones that are inactive.
Yes. Under each Patient Profile Setting there is the ability to "Add Note to Patient's Profile" and "View Patient's Notes."
